We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint, please complete this form and the practice manager will deal with your concerns appropriately. 

If you are not comfortable with complaining directly to us, the Humber and North Yorkshire Integrated Care Board (HNYICB) have an Experience Team that can discuss this with you to better understand the reasons and advise you on the best way forward.

If, after this, you prefer the HNYICB to liaise with us on your behalf, please understand that we will still be responsible for the investigation and writing a response. The HNYICB will be acting as a facilitator in sending the complaint to us and forwarding the response back to you, with a covering letter from the HNYICB.

The Experience Team can be contacted as follows:

Email:                                hnyicb.experience@nhs.net

Telephone:                       01482 957750

The Experience Team
Humber and North Yorkshire ICB
Health House, Grange Park Lane
Willerby
HULL
HU10 6DT

If you are unhappy with the response and our further attempts to resolve matters for you, then you may wish to refer your case to the Parliamentary & Health Service Ombudsman (PHSO). This is the second and final stage of the NHS complaints procedure. Please see their website for more information: Welcome to the Parliamentary and Health Service Ombudsman | Parliamentary and Health Service Ombudsman (PHSO)

Please note, if you have already complained to us and remain unhappy with the outcome, the next step is to contact the PHSO, as detailed above and not the HNYICB, as the commissioner.