Welcome To The West Common Lane Teaching Practice


Reception at our Ashby branch is closed and will remain closed for the foreseeable future. Due to the extreme high volume of calls that we are experiencing at this time our lines are extremely busy, and we ask that you bear this in mind and thank you for your patience.

On Monday 16th March the UK government announced a package of measures, advising those who are or may be at increased risk of severe illness from COVID-19 to be particularly stringent in following social distancing measures.


If you fall into one of the below categories it is strongly advised that you stay home as you are at a significantly increased risk:

  • aged 70 or older (regardless of medical conditions)
  • under 70 with an underlying health condition listed below (i.e. anyone instructed to get a flu jab as an adult each year on medical grounds):
  • chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
  • chronic heart disease, such as heart failure
  • chronic kidney disease
  • chronic liver disease, such as hepatitis
  • chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
  • a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • being seriously overweight (a BMI of 40 or above)
  • those who are pregnant

Coronavirus: Planning your birth

Click here for an information leaflet (.pdf, 822KB)

Coronavirus: Parent information for newborn babies

Click here for an information leaflet (.pdf, 793KB)

Get the NHS App

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

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Contact our practice via our online consultation

If you would like to be able to receive a message back in response to your query, it is important that you register with the service. If you sign in as a guest the system does not allow for 2 way messaging between you and the practice.

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Easy Access to Patient Health Services and advice in a click!
Download MJog Messenger - receive healthcare advice direct to your smartphone!

Help the NHS save money by having your reminders and healthcare messages sent to the MJog Messenger app

Please check with reception to make sure they have you current mobile number

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RCGP RSC Newsletter

1st June 2020

This website provides online facilities such as booking and cancelling appointments, registering, and ordering prescriptions. It also contains a vast range of health information and resources, along with practical information on visiting the surgery.

We hope you find the website useful and informative.

About our practice

West Common Lane Teaching Practice was first opened in July 1991 by Dr Chris Hall and Dr Andy Lee. Since then there have been many changes with the most notable one happening in February 2015 when the surgery took over the care of Dr Balasanthiran’s patients.

Dr Chris Hall has since retired but Dr Andy Lee is still a partner with Dr Francisco Terreros, Dr Kyle Hall and Dr Laura Thomas who became a partner on April 1st 2018.

Our list size is currently in excess of 8000 patients and continues to grow.

Repeat Dispensing

The practice is in the process of switching patients whose medical condition is described as stable by the GP to repeat dispensing.

Repeat dispensing is a new way of getting your medicines without having to ask the GP for a prescription each time.

If you would like more information, please speak to a receptionist or click here.

Please remember that you must wear a face covering / mask when coming in to the surgery

Important Information

Please be aware that we are triaging all calls to mitigate the risks associated with potentially infected patients attending the Practice. Patients will then get a telephone consultation with a GP or Nurse Practitioner.

Some Nurse and HCA appointments are still going ahead but all patients will be screened either by a text message or phone prior to their appointment.

We would also encourage you to use Engage Consult as we are experiencing a high volume of calls.

Please do not attend the practice unless you have an appointment.

Prescriptions will not be taken over the desk. You will need to order them via Patient Access or on the telephone.

To help ease the pressure the prescription line is open from 10.30am – 6.00pm Monday to Friday. All patients will need to provide the name of a nominated pharmacy so that their prescriptions can be sent directly to the chemist. The collection of prescriptions from the surgery has also been suspended for the time being.

We appreciate that you may experience difficulties in getting through on the telephones but please bear with us at this very difficult time. We are all under immense pressure trying to keep our patients and staff fit, well and healthy.


The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!