Welcome To The West Common Lane Teaching Practice

Christmas wreath banner with baubles and stars

XMAS OPENING Hours for 2021

Friday 24th December – 08:20 – 16:00*
Saturday 25th December - CLOSED
Sunday 26th December - CLOSED
Monday 27th December - CLOSED
Tuesday 28th December – CLOSED
Wednesday 29th December – 08:20 – 18:00*
Thursday 30th December – 08:20 – 18:00*
Friday 31st December – 08:20 – 18:00*
Saturday 1st January - CLOSED
Sunday 2nd January - CLOSED
Monday 3rd January – CLOSED
Tuesday 4th January – 08:20 – 18:00*

*Ashby Clinic closes at 17:45 Monday – Thursday and at 17:30 on Fridays (excluding 24th Dec – 16:00)

We are closed for dinner, on our open days, between 12:45 and 13:20.

West Common Lane Teaching Practice wishes everyone a Merry Christmas and a Happy New Year!

Christmas wreath banner with baubles and stars

If you are attending a flu clinic at the surgery, you must wear a face covering unless you are exempt.

Please Wear A Face Mask

To all our patients and service users

We’re aware of the lifting of the remaining Covid-19 restrictions from 19th July 2021.

But we still need to act cautiously to stop the spread of the virus. The delta variant is more transmissible, and people visiting health premises may be contagious without knowing it.

Many people are still not yet fully vaccinated, so cutting virus transmissions is still important. Health premises are a higher risk environment and we need to maintain some control measures to keep everyone safe.

So we are asking everyone visiting health premises to:

  • Wear a face mask, unless you're exempt
  • Maintain social distancing
  • Use hand gel or wash your hands

There is a new strain of the coronavirus which spreads even faster.

Around 1 in 3 people have no symptoms and could be spreading the virus without even knowing.

Remember: Hands, Face, Space.

Wash hands. Cover face. Make space

Around 1 in 3 people with Covid 29 have no symptoms. You could have it and not even know it

Additional round-the-clock mental health support for North Lincs residents

A local NHS Trust has strengthened the support being offered to North Lincolnshire people experiencing mental health issues by introducing a new ‘round the clock’ helpline.

Anyone living in North Lincolnshire who needs to talk to someone about their mental health can now ring Freephone 08081 968442 at any time.

Please note: This service is for a non-emergency response only. Anyone in need of urgent mental support in a crisis should ring the specialist North Lincolnshire RDaSH team on 0800 015 0211.

During January 2021 to May 2021 at West Common Lane Teaching Practice, we’ve taken:

  • 36,932 Telephone calls

We’ve done:

  • 1,360 Telephone Appointments

  • 2,585 Face to Face Consultations

  • 22 Home Visits

  • 265 Asthma Reviews

  • 1,406 Blood Appointments

And we’ve issued:

  • 5,179 Prescriptions


Do you have suspected or confirmed COVID-19?

Are you aged 65 or over? Or 50 to 64 with underlying health conditions? with symptoms within the past 14 days?

Please visit www.principletrial.org to find out how to take part in an Urgent Public Health Clinical Trial for
COVID-19 Treatments

The COVID pandemic has changed our lives in many ways, and this includes the way we see our GPs and other practice staff.

Despite the huge pressures on the NHS, your GP practice has remained open throughout the pandemic. However, the way your GP is working has changed – this includes making use of phone, video and online consultations where possible to reduce any unnecessary face to face contact. This approach has been taken locally and nationally, and is aimed at minimising the risk of infection to you, other patients and your GP staff where possible.

Primary care is working as a team to ensure that you speak to/see the right person at the right time. This may mean that a more appropriate person for your health needs is a physiotherapist, a nurse, a pharmacist or a mental health worker – by contacting your practice by phone or online first, this allows the staff to signpost you to the most appropriate healthcare worker.

This does not mean practices have stopped face-to-face appointments, and they continue to be offered where safe and necessary. There will always be a need for some patients to see their GP or another Clinician in person, and where it is safe to do so and clinically appropriate practices will always ensure this is facilitated.

Practices also remain committed to making sure their services are accessible to those without access to digital consultations, or who struggle to use technology.

If you have any health concerns, please don’t ignore them. You can seek medical advice in different ways including the use of NHS 111 (online and phone), your GP practice or your pharmacist.

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.


Due to the extreme high volume of calls that we are experiencing at this time our lines are extremely busy, and we ask that you bear this in mind and thank you for your patience.

On Monday 16th March the UK government announced a package of measures, advising those who are or may be at increased risk of severe illness from COVID-19 to be particularly stringent in following social distancing measures.


If you fall into one of the below categories it is strongly advised that you stay home as you are at a significantly increased risk:

  • aged 70 or older (regardless of medical conditions)
  • under 70 with an underlying health condition listed below (i.e. anyone instructed to get a flu jab as an adult each year on medical grounds):
  • chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
  • chronic heart disease, such as heart failure
  • chronic kidney disease
  • chronic liver disease, such as hepatitis
  • chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
  • a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • being seriously overweight (a BMI of 40 or above)
  • those who are pregnant

Coronavirus: Planning your birth

Click here for an information leaflet (.pdf, 822KB)

Coronavirus: Parent information for newborn babies

Click here for an information leaflet (.pdf, 793KB)

Get the NHS App

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

google store
itunes store

Contact us online. Get help from your GP with Klinik! You can submit any medical query, including an appointment request

mjog logo

Easy Access to Patient Health Services and advice in a click!
Download MJog Messenger - receive healthcare advice direct to your smartphone!

Help the NHS save money by having your reminders and healthcare messages sent to the MJog Messenger app

Please check with reception to make sure they have you current mobile number

google store
itunes store


RCGP RSC Newsletter

November 2020

December 2020

This website provides online facilities such as booking and cancelling appointments, registering, and ordering prescriptions. It also contains a vast range of health information and resources, along with practical information on visiting the surgery.

We hope you find the website useful and informative.

About our practice

West Common Lane Teaching Practice was first opened in July 1991 by Dr Chris Hall and Dr Andy Lee. Since then there have been many changes with the most notable one happening in February 2015 when the surgery took over the care of Dr Balasanthiran’s patients.

Dr Chris Hall retired in 2017 and Dr Andy Lee is no longer a Partner, but is still workign at the Practice. The current Partners are Dr Francisco Terreros, Dr Kyle Hall and Dr Laura Thomas who became a partner on April 1st 2018.

Our list size is currently in excess of 8000 patients and continues to grow.

Repeat Dispensing

The practice is in the process of switching patients whose medical condition is described as stable by the GP to repeat dispensing.

Repeat dispensing is a new way of getting your medicines without having to ask the GP for a prescription each time.

If you would like more information, please speak to a receptionist or click here.

Covid Boosters

If you are eligible for your Covid Booster then please contact the surgery via KLINIK and using the admin tab please request an appointment and someone from the surgery will call you back.  Alternatively, you can book an appointment via Patient Access.  You can also follow our facebook page for further information about upcoming clinic dates.

If you are unable to attend one of our clinics then please visit the the NHS website to book or manage your COVID-19 vaccination

Please remember that you must wear a face covering / mask when coming in to the surgery

Important Information

Please be aware that we are triaging all calls to mitigate the risks associated with potentially infected patients attending the Practice. Patients will then get a telephone consultation with a GP or Nurse Practitioner.

Some Nurse and HCA appointments are still going ahead but all patients will be screened either by a text message or phone prior to their appointment.

Please do not attend the practice unless you have an appointment.

Prescriptions will not be taken over the desk. You will need to order them via Patient Access or on the telephone.

To help ease the pressure the prescription line is open from 10.30am – 6.00pm Monday to Friday. All patients will need to provide the name of a nominated pharmacy so that their prescriptions can be sent directly to the chemist. The collection of prescriptions from the surgery has also been suspended for the time being.

We appreciate that you may experience difficulties in getting through on the telephones but please bear with us at this very difficult time. We are all under immense pressure trying to keep our patients and staff fit, well and healthy.

Covid Vaccines

Most people will be aware of the news about the approval one of the Covid Vaccines (the Pfizer Biontech vaccine) announced nationally today.

This is very welcome news and we will be working with our NHS and council colleagues to get the vaccine to those eligible as soon as it is available.

Patients will be contacted when the vaccine is available to them. Please do not contact your GP practice regarding the COVID vaccine.

COVID-19 vaccine information

Demonstrating your COVID-19 vaccination status

COVID-19 restrictions: what you can and cannot do

Face coverings: when to wear one

COVID-19 Symptoms

Tests are NOT provided by the GP Surgery. Click here for information about the tests available and to book a test online or call 119

Self-isolation and treatment advice

Get an isolation note

Supporting your recovery after COVID-19

Long-term effects (long COVID)

Download the free COVID-19 app

Advice for people at higher risk

Using the NHS and other health services during COVID-19

For additional information go to www.gov.uk/coronavirus or www.nhs.uk/coronavirus

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

Local Services. Let